Practice Management: Complaints, Grievances, Quality Improvement...OH MY!

Wednesday, December 13, 2023 1:00 PM - 2:00 PM   iCalendar Eastern Standard Time

Practice Management Live Webinar Series:
Practice Management: Complaints, Grievances, Quality Improvement...OH MY!
Wednesday, December 13, 2023
1:00 – 2:00 PM EST 


Learners can expect to gain knowledge of the differences between complaints and grievances while learning practical ideas to incorporate patient experiences into quality improvement efforts.


Michelle Tuckerman, MBA, BSN, RN, CPHRM, CPPS, Risk Consultant, Risk Management and Analytics, Coverys

Approved for 1 AMA PRA Category Credit(s)

Registration FREE

Questions can be submitted during the session or in advance at

Statement of Accreditation
The Michigan State Medical Society (MSMS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

AMA Credit Designation Statement
The MSMS designates this live activity for a maximum of 1 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.



For More Information

Contact: MSMS Education Department at or 517-336-5790